My family was really looking forward to our trip to Nashville and our stay on Old Hickory Lake. All of our communication with Randi prior to our trip was very positive. She was extremely responsive and helpful with any questions we had. However, when we arrived at the house on Saturday evening, the house did not meet any of our expectations and did not live up to the pictures posted on VRBO.
The exterior parts of the house, the front porch and all of the decks were covered in dirt and debris. None of the furniture was clean and the cushions were dirty and stained. All of the windows and screens were filthy and covered in cobwebs and dead bugs.
The interior of the home was not much better, especially during a pandemic when cleanliness should be the number one priority for your guests. Some of the kitchen cabinets had dried food on them, the refrigerator was not cleaned out and some of the drawers had food crumbs and hair in them. The silverware was not clean, and neither were the drinking glasses.
The vacuum was left out in the dining room and was not emptied. There were also large cobwebs on each corner of the ceiling above the dining room table. Many of the drawers still had things in them so we did not feel comfortable unpacking our bags and toiletries. The bathroom drawers were dirty and one even had someone's underwear in them. The master bedroom had a blood stain on the pillow. The sliding glass door in one of the downstairs bedrooms was broken and there were a lot of dead bugs all along the corners of the interior of the room. The final straw for us was the linen closet. Most of the linens in the closet were not folded and just balled up and thrown on the shelves. We couldn't tell if these linens had been cleaned or not. We smelled one of the sheets and it clearly was not washed.
We reached out to Randi to let her know our disappointment in the cleanliness of the house. She asked us to send her pictures and her response to us the next morning was that it would be best for everyone if we vacated the property. She said that she didn't want our negativity and our standards were too high. She did offer to send cleaning people to the house but we knew that there was far too much to be cleaned in a couple hours. We had to scramble and find a place for our family of 9 to stay for the week at the last minute. This was by far the most disappointing experience we ever had on a vacation.