Yes, we rented this place because we were going to be staying in Europe for a month and had a lot of heavy luggage and needed an elevator. We were informed on arrival that the elevator was not available for rental guests. My husband had an injured shoulder and was not able to lift heavy luggage. We met with the manager of the apartments since Siena Rentals manages a number of places. They said they would come back when we left upon check out to help us down with the luggage, but despite the fact that I texted twice the day of our check out to remind them they were not there on time and we had to leave. The other negative thing was the lady who checked us in spent about two minutes with us and wanted nothing more than to get out the door so we weren’t even given basic information about the property like Wi-Fi codes and garbage instructions. We found the showers in very poor condition with the door not opening and closing properly since it was jammed and they were really too tiny to have a proper shower and unappealing dirty and grungy. The apartment was smaller than it appeared in the advertisement, and you really would have a difficult time cooking there. The apartment also looked as if it needed a good cleaning. The beds were uncomfortable and too soft. I could go on and on. The only positive thing was that it was a central location and they did leave plenty of towels. Also , the kitchen did seem well supplied with equipment, despite the fact that it was very tiny.