Muito sono e espaço para aproveitar a sua estadia
- Idiomas :
Regras da Casa
Política de Cancelamento
100% reembolsável se cancelado com antecedência de pelo menos 60 dia(s) antes da data de chegada. 50% reembolsável se cancelado com antecedência de pelo menos 30 dia(s) antes da data de chegada.
This is the first time ive stayed somewhere other than a hotel so i was a little nervous, but i had an amazing experience! this place was very clean and easily accessible. It was great because my Kids were able to be kids without being a problem for others around us. There was everything we needed for our stay. i would highly recommend this place!
Needs a more thorough cleaning
The unit is ok, the location is good. Our complaint is the home has a very musty smell and the window a/c unit in the master bedroom is covered with black mold inside the vent area a long with the blinds above it between the slates. The tub shower needs to be re caulked it’s moldy in areas as well. And the only other issue was the frig, the water in the door leaks it will fill up the tray and spill on floor overnight. So you need to put a wash cloth there for overnight. We had reservations for two weeks, but left after four days. Which if my husband had his way we would’ve never stayed there at all. So we stayed away all day and would only return in late evening to sleep and leave early in the morning to spend as little time there as possible, it really bothered my husband. I smelt it as well but not like my husband since I have allergies and I don’t pick up scents as well as he does.
I am ALWAYS disappointed when a guest experiences a less than 5 Star stay.
And I have thoroughly addressed each item this guest mentioned in her review.
I had a licensed AC/HVAC professional service and clean both the window AC unit and the household unit as a preventive maintenance measure for the home as a regular cleaning of this equipment is just a good practice. The units had dirt on the coils and filter, but it was not black mold. Also, I have cleaned and re-caulked the shower to remove any old stains. But again, the stains in the caulking were not black mold. But either way, the tub has a fresh new crisp clean white caulked seal.
The refrigerator had ice stuck in the door dispenser that was melting onto the floor. I have cleared the ice dispenser and the melting ice puddle in front of the frig has stopped.
Regarding this guests early departure, the guest didn't mention that part of the group that was to join them in my home changed their plans, and decided not to join her and her husband at my home here in Knoxville. I am not certain how much this played a part in their decision to not stay for the entirety of the reservation too? But, this guest told me that they were meeting part of her group in Nashville and that they were suppose to pick them up and bring them here to Knoxville to join them in my home. Somehow those guests didn't come to Knoxville. I believe this played a part in this guest cutting their vacation short and their early departure from my home/the area too.
We really enjoyed this rental in Knoxville, location is close to oakridge which we spent a part of our time visiting.
We are ALWAYs glad when a guest has experienced a 5 Star stay in our home.
Travel safe, and know that our door is open to you should you plan a return trip.
Need better housekeepers Cute house. Community pool is about 3 miles away served our purpose. Girl team came in 11 th in the country. So proud of them
Thanks Barbara for your input. WE, Kyle, the housekeeper and I have gone back over the home as you have suggested for a deeper clean/look at getting those out of the way areas.
Convenient location in a quiet neighborhood.
Close to town. Small neighborhood. Off street parking. Manager attentive.
I am very glad that your group of travelers enjoyed my home. Happy Travels.
Greeted by a pit bull running loose
The property itself was adequate. It was fairly clean and tidy. The neighborhood left a lot to be desired. Upon our arrival, an unfriendly looking pit bull ran up to the car and was barking at us. We had to sit in the car for about 15min before he left. The second evening a line of police cars, with lights, flashing came down the road and stopped a few doors down. Multiple officers with flashlights searched the neighborhood for quite a while. We are back in the are 2 weeks later and will be stying elsewhere.
Sheri, so sorry to hear of your frightening greeting! Knox County has lease laws and dogs are not suppose to be running loose in the City or County!
Unfortunately, I have no idea about the police presence. Normally, this is a quite residential neighborhood. The neighbors on both side and across the street own their homes and have lived in them for decades. Many, many other guests have committed on just how quite and pleasant the neighborhood is?
It just sounds like you got off to a bad start and you were on edge from the beginning. Hope your next trip to Knoxville is better for you.