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6/10 - Ok
Anna N., Reston, VA
17 de fevereiro de 2024
What to Expect for $4000 Per Week (1/13-1/27, 2024)
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
End of quiet cul-de-sac location on canal was good. Sidewalks good for dog walking. Large garage held beach equipment in various stages of aging. The house overall seemed fairly clean but furniture old and very dirty. Two color-clashing sofas revealed dirt/trash items from past tenants under cushions and sat on filthy rug with no coffee table. Lamps were sparse or non-existent. Supplies were skimpiest in our experience: leftover 1/3 paper towel roll in kitchen, 1 DW pod, no dish soap or sponge, not one tiny bit of laundry detergent, cheap & tiny wrapped soap in baths. Seemed SO miserly in light of rental price! Rental agency texts daily + response good (except one doozy). Agent Andrew came quickly to set up TVs, dishwasher, offered rug/sofa cleaning (why not before???) Smoke alarm blasted at 3 a.m. with white smoke in kitchen + burning smell terrified us. Called fire dept. to come without sirens. Kudos to them for rushing over, staying 1.5 hrs., said alarm caused by first use of heat burning dust on coils + not to use HVAC until checked out by HVAC company. Next morning at 7:30 I called rental office night # to report incident + that we needed check-up. Very mad rude man (whom I now believe is mgmt company owner) demanded to know why I called fire dept. and NOT the office night number! And complained that he’d have to order an “expensive HVAC visit;” then showed up without notice at front door lying that “no, he wasn’t the person on the phone” when I asked. HVAC came and confirmed fire dept. cause of alarm. We won’t be renting through this company again.