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1/5 - Terrível
Dave G.
13 de março de 2024
an frustrating experience
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
1\5 experience even booking property was difficult.very slow when i chose to respond to emails, un-returned phone call. arrival patio screen door broken stuck 3/4 closed. fitted bed sheet w 2 holes in it & what looked like dried blood. dries food stuck to plates (in cupboard) . only 1 kitchen trash bag , next day went out bought more bags. virtually empty (99 %) toilet paper on wall. was NOT able to watch any tv during stay. i was so looking forward to watching Superbowl i nor brother couldn't figure out how to turn on & use tv. Knutsen had pages of generic notes for tv operation. couldn't figure it out , when i mentioned it to Knudsen woman she said associates spent Superbowl mornings going out setting up peoples tv "really" . i thought maybe the problem was the generic long instructions in old out dated Knutsen book. feb 14 between 8:30 - 2:30 someone came into my suite removed something from bedroom closet . called Knudsen no response that day next day tx message sorry we forgot to let you know someone was in your suite . finally i got to speak w a woman about someone coming into my suite her short response was 'Sorry' we should have advised you." tried to explain other issues, bed linen , garbage bag only 1 "no would would have been left 3" . holes bed sheet w dried blood, solid dried food on plates in cup 10 days into stay a woman walked in as i was coming in from porch to say "oh you checked in early" when in fact i checked in 10 days earlier.i wish these people who unauthorized entering my suite would of least asked me if i need anything , yes id say the tv does not work. Knudsen & Associates management company did not to a very good job at all of being polite , professional or helpful. oh yes i checked out a day in advance tx'd Knudsen to let them know so it would give house cleaners more time to come in & do good job for next tenants .towels, bed linen old very used need