- Idiomas :
Regras da Casa
Festas/eventos não são permitidos
Não permite animais de estimação
Crianças são bem-vindas
Idade mínima do locatário:21
Ocupação máxima:5 (acomoda até 5 adultos)
Missed the Mark
Disappointing. The property location is outstanding. The management of the property is terrible. So many small issues that add up to a real let down. Sloppy in every way - no curtains, cable running around the entire apartment along the baseboard, fluorescent tie wraps barely holding the cable box to the TV and squares cut in the drywall in the bathroom to name a few. Replied to the manager’s survey with the list of issues with no response.
FILTHY DIRTHY units, no way I would refer to it as “Luxury”.
I wish, we read Google reviews about this place PRIOR to booking, not AFTER. I suggest you to do the same. The only reason I am giving 2 star rating is because of the location and hot water. The management company needs to pay CLOSE ATTENTION to guests’ negative reviews (!) Our check in was at 3pm and we came at 3:30pm and the unit was not ready at all. Beds looked as they were made, but when we uncovered the sheets, they were full of people’s hair and skin residues and some other gross stuff. The floors were so dusty, that it was hard to breathe without sneezing, not to mention the amount of hair on the floors. Bathroom was disgusting, not clean at all. Fan was filthy, full of dust, accumulated for years from what it looked liked. All dirty baseboards. Trash still in the trash cans and the list goes on. While I was on the phone trying to talk to someone about the situation, someone came into our room without knocking and put the key on the table (wow, after we already had possession of the unit and could be undressed, etc.) Very unprofessional. Customer service rep promised the unit would be cleaned shortly, so we left without even talking showers and came back at 9pm to the same untouched dirty unit. Had to clean it ourselves and change sheets. I spoke to 5 different reps, since it’s a complete mess and there is no manager and nobody on site to help you. Each rep is just apologizing and promising it would be cleaned. Finally, on the second day someone came in and just made beds while we were out in the city. The rest of the dirtiness remained uncleaned.
I am very disappointed about this whole experience and I am surprised the management has not changed their cleaning company. We met 3 other guests and they all have the same horrific experience - so it’s a usual practice. YOU CANNOT ADVERTISE A PLACE AS LUXURY AND UPSACLE when it’s NOT CLEAN at all and when your management cannot take care of guests. The view is nice, so is the location, but the company has a long way to grow in terms of business. Definitely not worth the value.
Great view - beware parking not included and 27.00 a day
Great Apartment with great views - no curtains, could have been cleaner
The actual apartment is very nice. It is very spacious and modern and the beds/furniture are very comfortable. The kitchen is very well stocked with cutlery/crockery and has a coffee machine, dishwasher, kettle, nice big fridge freezer etc.
The views are wonderful - the bedrooms and lounge overlook the Ohio river and the building is exactly opposite the Pirate's baseball stadium which is cool. At night all the lights on the bridges and city make it really beautiful.
Oddly, though, there are no curtains in any of the rooms! This makes privacy a bit...uncertain, and moreover, the bedrooms get bright pretty early on (even when I went in mid October).
Also, while the apartment is in great condition, the floors weren't cleaned terribly well. There was a fair amount of dust and the hairs from the previous occupants which was a unpleasant.
Location is very good. About a 15 minute walk from the Warhol museum and a 10-15 minute walk to a number of restaurants/bars in the downtown area.
The location is more than great and the view unbeatable. The checking process was the first disappointment because I was inform that I couldn’t check in early(did not want to; was just looking for information about the check in process). The reason the keys weren’t available is because the room was never cleaned in the first place. I have pictures. And what really got me upset is that there were no curtains and we thought people couldn’t see from the outside. Wrong. We even got a message posted on a window to tell us they can see us from the other building. Before making a room or an apartment ready, please make sure they are the way you can enjoy it yourself. I hate to complain but we stayed because it was to late to find something else. My family privacy was violated and that is not cool. Not planning on doing business with you or refer friends or family.