8/10 - Boa
Jose M.
22 de abril de 2021
Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in e comunicação
Nice apartment, poor management
I stayed at this apartment for about 6 days during New Years holiday. The apartment itself is great, very spacious, well decorated, and with a very nice balcony view. It was within a larger community called Bahia Principe, so you would need a car to get in and out. Overall experience was positive except we had very little information from management. We received a Welcome email from the property manager (Darren) a few days before arriving. He indicated we would receive a guide to the community, the apartment, and a permission sheet to gain access to the community after leaving, as well as to the beach club and the resort's amenities. We did not receive any of these items . The property managers were not responsive via e-mail or Whatsapp texts at the numbers they indicated to get in touch with them. It was only until day 2 when I called them directly did one respond and was able to provide the access paper within the hour. No other guides were provided. My partner and I had to go to the main resort lobby to get information about the resort amenities, and even this was inaccurate as we were told we could access the NYE event on the beach, but when we tried the entry point guards indicated it was closed past 5 to us. We still had a good time overall but compared to other VRBO properties I've stayed at, the management/customer service for this property was poor.
Jose M.
Hospedou-se por 6 diárias em dez. de 2020
