Resposta do proprietário: Thank you for reviewing our house. We take any review very seriously because it helps us to improve the house and our service. Due to the fact that house is constantly in rent for 5 months, loose tiles will be repaired for next season, as well as new foosball and billiards. Facade and moisture are also maintained each year (no moisture in the house). Glasses and porcelain are changed constantly, and it would have been changed urgently if guests made a complaint while they were in the house. Regarding towel warmers and floor heating - all of them works if they are properly switched on (again it would have been done immediately if guest asked, the plug to turn on heating and towel warmers is in the bedroom and not in the bathroom). The fact is that due to some previous guests throwing diapers down the toilet the drains were clogged (it could be that diapers were thrown months ago). Unfortunately this ment that water could not go down the drains any more. We could fix this within a couple of hours, but to give our guests the best possible service, within half an hour we have transferred them to another villa with pool (previously we have showed the new villa to our guests). We have done all we could to make our guests feel good in the villa, but unfortunately we could not predict that drains are clogged. It happens very rarely but I hope we have reacted immediately and in good faith.