Resposta do proprietário: first of all: the flat it's not in castello but in s.elena! named in the historic center of venice have you seen the gothic church 5min walking)! it's false that the zone is remote! by a beautiful walking in 20 minutes you are in s.zaccaria\s.marco! the same in paris from marais to notre-dame! in check on google! then, I must respond to your notes 'cause to be vague sometimes means saying things not quite correct. 1. I have never 'threatened' anything ... it is my duty, however, tell friends to follow my advice, because I do not have a hotel so I can not spend the day waiting for them. 2. wifi is an additional service not included in the offer. for this I have warned many days before your arrival that I could not offer it to you as I hoped and you have not paid for it. 3. always for the fact that I do not have a hotel does not offer cleaning kits but only the toilet paper. it's normal to make a shopping for house necessities... all that is understood and clearly written in the conditions before booking. This is not a negative note as you want to think. Also the fact that I have given back the deposit ahead of schedule does not seem a bad note ... you call it 'heavy', but do you know what it costs to repair a wood floor in venice if ruined? the assessing about kitchen design is your staff. there are those who appreciate a very large kitchen with separate areas. I always had known five star maybe you sought a five-star hotel ... for the price of a family apartment of course... Finally, a question: when we met I told you that I was at your disposal for anything you needed, why did not you ever call? I advise you, for your future travel, to be more honest and fair with people you meet. life is beautiful when you love others!