2/10 - Terrível
Anthony
12 de junho de 2022
Pontos negativos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
We are wanting a FULL refund. This is a nightmare. Our home in Kentucky was lost to a fire March of this year and we lost everything and needed/looked forward to a week of therapy etc My wife gets 1 week vacation a year and upon arrival after 11hr drive the house was not ready and the cleaning people just arrived . We had to leave and when we came back the house was NASTY. Hairs from dogs and human were all over bed covers/pillows and bed bugs (pics) in every bed except the bunkbeds.House was infested with mosquitoes biting ants and large roaches (pics/video). 2 large 11/2" roaches crawled across my wife while sitting in the living room chair. 2 large dead roaches by the headboard in bedroom and filth under the beds, black mold on blinds etc. We do not feel safe and cannot stay due to the conditions and wanted a FULL refund. The owner advised " there are no refunds givin and roaches and ants wont hurt anyone."This reservation and its condition has ruined our vacation and expectations of a relaxing week of therapy and the owner was rude his wife even called us and said "we were something else by complaining and expecting a refund". I could go on and on. I/we have pictures and video's of it all and they just said "it didn't matter and there will be no refund. We lost our money and paid another $2000.00 and stayed everynight in a motel in Foley. NEVER again.
Anthony
Hospedou-se por 7 diárias em jun. de 2022
