6/10 - Ok
Liz B.
7 de fevereiro de 2023
Pontos positivos: Limpeza, check-in, comunicação e localização
House was great - some issues with management
The house is a beautiful property on the canal and well stocked with misc. things you would need to enjoy vacation. The pool is heated to a refreshing temperature.
A couple things to note if you are planning to book - the property is managed by a company, so after you book with VRBO, there will be additional paperwork to fill out. We had a few experiences that tainted our vacation. On day 3, we received a call asking if we were home that day and could they could accompany a plumber to the property. We weren't aware of any plumbing issues and thought it was odd that there was such short notice, but gave permission since they would be accompanying the plumber. Four days later we got back to the house in the middle of the day to find work trucks in the driveway and plumbers working in the house. We had been not been contacted that day. When we went in the house there was a gentleman that kept apologizing and saying "we tried to contact you so, so many times and didn't not hear back". I had no missed calls, voicemails, texts or emails. I asked what number they were using and he said "oh it wasn't us, it was the office trying to reach you - they finally just gave us a key." To make matters worse, they used the bathroom they were not working in and left it a disgusting mess. Lastly, the cleaners arrived well before the 10am checkout time and were knocking on the door by 9:45. Overall, we were disappointed and felt the experience was unprofessional for a "luxury" stay.
Liz B.
Hospedou-se por 9 diárias em jan. de 2023
