10/10 - Excelente
Bill S.
24 de setembro de 2023
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Great house and pool
We loved the house and pool and convenient location to the beach by golf cart. We received a text at 12:00 central time Saturday with codes for house saying it was ready. After arriving at 3:00 and unpacking etc. we decided to check out golf cart we filled out paperwork prior to arrival. There was no key and nothing stated how to find the key. Glass Casa not open so we waiting till Sunday morning at 10:00 and thought maybe had to go to Destiny Club to pick key up. Destiny Club stated call GlassCasa which I left a message on emergency line and was called back and given key box code in garage for golf cart. Glass Casa said they would check why we did not receive the golf cart text and let me know. Never heard back and never received the text. 3rd day we ran dishwasher and after running through cycle had a gallon of water on kitchen floor. Called Glass Casa early morning and they said they would report it to maintenance. Sent text to Glass Casa at 5:00 to see if resolved and we could use dishwasher,no response. Called Glass Casa Wednesday morning and they said it unfortunately did not get reported to maintenance and they would contact them. Waited till 4:00 and called Glass Casa and they checked with maintenance and it was fixed. We were never notified. No text for golf cart and bikes and lack of follow up was frustrating. The house, location and amenities are a 10. I would highly recommend the house and pool as a great place to stay, but better management would make it perfect!
Bill S.
Hospedou-se por 7 diárias em set. de 2023