6 of us stayed at Villa Petrino in May and I have to say the villa itself is great. Big bedrooms, masses of storage, lovely pool, great views and very clean and comfortable. I would be a little concerned about children there though as all the floors are marble and so are the stairs. I would also question the marking down of 'satellite tv' in the inventory. There was indeed a sky box but there was no viewing card so you only get the terrestrial channels.

Unfortunately the customer service was not at the same standard as the villa. Nobody was there to meet us at the villa initially, the door had been left open and the keys were on the side. When Keleigh did arrive she was apologetic and very polite which was nice. Our biggest issue though was when the hot water pipe under the sink burst and flooded the kitchen/lounge area. We didn't have an emergency contact number in the information pack so I had run down to their restaurant in the harbour but there was no body there. We finally managed to get hold of them through the company who dealt with our transfers. We were told that Yiannis was still in Corfu town on business and would be back in an hour......... 3 hours later, when nobody had turned up and we had used up all the towels in the villa trying to mop up the water so the floor didn't get damaged, we went back down to the restaurant to find out what was going on. Keleigh was once again very apologetic and polite and pointed out that Yiannis was still not back but was on his way and should be with us very shortly. Eventually someone turned up with a couple of tools, looked under the sink and then just said "5 minutes" and disappeared eventually to return a couple of hours later to fix the problem, so we stayed in for about 6 hours just waiting, unable to turn the water back on, and at no time were we updated with what was going on.

I understand that things like burst pipes do happen and I have no issue with that at all, but the way with which it was dealt with was unprofessional. Once it was all sorted out we didn't even receive an apology from anyone for the issue or, more importantly, the time it took to fix it.

I am assuming that we caught them on a bad week considering the other reviews on here about the helpfulness of the owners. I just hope that the owners are able to take this criticism constructively and learn from it.