4/5 - Boa
Dawn B., Minneapolis
6 de abril de 2020
Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio
Location good especially for Indian Wells tournament
The casita is functional in all regards. The property is on a quiet street in a gated community. We picked the location as it was close to Indian Wells for the tennis tournament. While the tourney was canceled we checked out the location and it would have been really convenient for the tournament. The pool area was good as well. The check in process was a bit of a hassle. We were only provided the house address so when we put that into our GPS it took us to an entrance that was only for residents. It took a while for us to find the main gate where we were let in. That address should have been provided in the check-in instructions. You also need to enter and exit through this one location which isn't ideal for where the house is located but it wasn't too much of a hassle. Our only complaint is that we were charged for the fact that the freezer in the small fridge in the room was frozen over. It was like that when we checked in but the owner would not believe us so she charged us for the handyman that came out to defrost it. There was so much freeze over in it that it should have been obvious to her that there is no way that could have occurred in the four nights/three days we were there. She also agreed to provide us with a bill for the service so we could verify the charge but she did not do that. I found this whole experience left a really bad impression on me and I cannot recommend this lodging as a place to stay. If you do, make sure you let her know about any little thing that she might decide is a chargeable offense against your deposit. Renter beware is what I have to say.
Dawn B.
Hospedou-se por 4 diárias em mar. de 2020