Value:

Fair - Price was good. Before trip, manager assured me pool/spa could be warm enough for our disabled niece to use. That was false. Pool/spa never achieved usable temperatures. There were plenty of bedrooms, bathrooms, and communal spaces.

Location:

Very Good - Close enough to Vegas Strip; plenty of grocery stores nearby.

Ease of Communication with owner/manager:

Pre-visit: Poor - days and weeks without response to e-mail or phone calls. I initiated contact about a change of credit card with no response until an e-mail arrived saying our rental would be canceled if we didn’t provide a valid card.

During visit: Very Good - Pete Anello responded to texts or phone messages within 24 hours.

Post-visit: Poor - a month passed before we received an e-mail with a photo attached saying there was a urine stain on one of the mattresses in the photo (not visible in photo). No response to follow-up e-mails from us regarding deposit and cleaning bill. DEPOSIT NOT RETURNED TO US.

Condition of Property:

Outside:

poolside ‘beds’: all 3 covers torn down to mattress

cabana: screen/fabric panels worn/torn

ping-pong table: 2 usable paddles

pool: dirty; not warm enough to swim in the entire week

storage box: worn; full of debris and defunct pool toys

spa: dirty; unusable entire week, temperature or jets

grill: clogged nozzles

volleyball court: no ball

Inside:

Bedrooms (screens in only 1): blinds w/chipped and broken slats, missing cords; window locks broken; drapes detaching

Bathrooms: cracked vanities; crack in shower floor; stoppers missing in tub and sink, no anti-slip mat; 2 spring-less curtain rods/1 too high and spring-less(water goes outside stall)

Kitchen:

-top microwave doesn’t heat

-2nd dishwasher turns itself off

-top oven needs thermometer adjustment

-window lock broken

-fridge ice maker/water dispenser inoperable

-sink faucet base needs tightening

-counter cracked on right side sink

-transition strip between kitchen and living room cracked

Living room:

-all stools loose; 1 missing 2 screws)

Dining room:

-1 chair very wobbly

-vent above table leaving dirt on ceiling

-broken blind

Game room:

-2 pool table pockets torn

-window blind broken

Suggestions:

-Tell renters that a heated pool/spa are not available in the winter.

-dimmer switches

-hooks in bathrooms

-2nd fridge/coffee maker

-house appliance manuals

-tool kit

-motion-sensor night lights in hallways

-more serving/baking pans

-let guests control spa jets

-hallway night lights

-local maps