Resposta do proprietário: We take exception to parts of this review: in 12 years of renting, we have always supplied 2 hand towels, 2 bath towels and 2 beach towels for our linen package of $35...or for no charge if flying in. We were requested to supply additional towels to these guests, which we did the same day. ALL of our rental linens are professionally laundered...we would not think of mixing guests laundry with ours. The "smoke smell" of the additional linens could be attributed to the guests as the cleaning people found a cigar left in our cottage. We were also missing one beach towel that was ours and were left with 3 "cheap" beach towels that we had never seen before. I will address this issue with The Laundry Center, however after 12 years and no prior problems...what can I say? We are a private property and not a hotel...we do not provide daily maid service and linens. We live locally and are available for personal responses to concerns of guests and local information. We pride ourselves on providing high quality linens--nothing we wouldn't use ourselves (high thread count sheets-long grain cotton)... we are 'picky'. We even provide a Temporpedic pillow! We are professionals (one is in the medical profession) and we are also well traveled and know what to expect in high end rentals. Our goal is to provide a low key, stress free get-a-way with high quality amenities. (Our wine glasses are Waterford. ) We keep check in/out simple and payment simple. Most people are responsible and it works well. We have never had a complaint/issue in 12 years of renting.