Our family of five was excited for our first trip to London and even more excited that we had found London Perfect and the MIddleton apartment. It was the perfect size and location and we had a very pleasant booking experience with the rental agency,. However, as we unpacked and prepared to go to bed on the evening of our arrival, a mouse ran through the hallway and into our daughters' bedroom, hiding under one of the two twin beds. Our girls were horrified and refused to sleep in the room. So we spent a very sleepless first evening with two of our girls joining us in the very small master bed. We attempted to reach the rental agency for assistance removing the mouse that evening, but could find no after-hours number. The rental agency called the following morning and immediately sent an exterminator to deal with the issue. Unfortunately, two days later, just as we were putting our girls to bed, another mouse emerged in the kitchen. We once again called the rental agency and they responded the following morning that we "just needed to wait for the mouse to take the bait laid out by the pest control expert" and "to let the poison do its work." While we believe this was an unusual incident, it was a considerable disruption to our stay. At L3,500 per week, we expected and received a lovely accommodation. But having to share the apartment with rodents was unacceptable to us and we felt as if the owner owed us some degree of recompense for the loss of the one bedroom as well as the loss of the kitchen (we weren't about to bring food into the kitchen after noting mouse droppings under the sink). The apartment owner refused "on the basis that mice can easily enter a home from outside especially this time of year" and "it is something no one has control over." London Perfect responded much more considerately and offered a 10 percent refund at its own cost, which we appreciated. On the basis of our experience with both the owner and the rental agency, we would recommend the services of London Perfect, but would certainly not recommend the Middleton. The owner's response to the situation was not what it should have been and I'm guessing that the apartment's location adjacent to a bustling pub might account for the presence of mice.