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Acer Vacation Rentals

Anunciante desde 2012
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Condomínio em Upper Village, Montanhas da Colômbia Britânica

46 Avaliações
Pessoas6
Quartos 2
Banheiros2
Tipo de imóvel condomínio
Estadia Mínima 3 - 4 noites

Descrição

Descrição condomínio por Temporada Upper Village

2 Quartos, 2 banheiros, acomoda 6

Adequação e Acessibilidade:
  • não é permitido fumantes
  • não é permitido animais
Acer Vacation Rentals (Administrador Profissional)
Anunciante desde 2012
Ligar para o administrador
Fala Inglês

Avaliações

4,5
baseado em 46 avaliações de viajantes

classificação média de 4.4565215 baseada em 46 avaliações
2

Unprofessional management company - dirty unit

  • 2 de 5

Rating Details:

The property manager was very unhelpful.

The vacation rental was very dirty.

I was more than happy with the location.

I was very dissatisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

We arrived to find the suite dirty and linens that spelled like body odour. The first day of the vacation was spent washing linens and tidying up for the stay. Otherwise the location was as promised, the free parking and wifi were convenient and the overall renovations of the suite were comfortable. The pool and hot tub were close to the suite and were enjoyable for the family. When we returned home, pictures of the uncleanliness of the suite were sent to the property management company to advise. This was met with excuses, denial and accusations that the photos sent were taken at the end of our stay rather than at the beginning, insinuating that we had created the mess and were somehow trying to blame housekeeping - still unclear as to what the property manager Clint believes was to gain by this as the unit was paid for in full and at no time was anything requested for compensation, only feedback so that others would not be subjected to this dirty suite. We will not do business again with Acer vacations or stay in any building that they represent as they clearly have a different standard of cleanliness and customer service than what we are accustomed to.

  • Avaliação enviada em: Sep 21, 2016
  • Data da estadia: Sep 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: Thank you for taking the time to write this review. I will respond accordingly. Your initial email sent to us on the 9th of Sept (4 days after check out) was disconcerting. Of course the claims and photos attached prompted me to follow up with our cleaning service and the staff. I wondered how could our housekeeping department and our room check have failed so miserably? My investigation concluded that on this occasion the unit was cleaned by 3 of the top cleaners and in fact the owners of the cleaning service we contract out. As always prior to guest arrival there was a room check performed by our staff to ensure cleanliness. It was deemed clean and ready at that time. That got me thinking. Why would a guest who has received our contact information no less than 4 times not contact us upon arrival for such a poor clean or come to the front desk? Body odour on the sheets..I know I sure would. Then it hit me, I checked the dates of your photos as all iPhones show the date in which a photo is taken. Sept 4th for all of day before you were to check out. Hmmm. I sent an email back to you to ask why the dates were at the end of your stay and your response was that you had to change the photos. I asked for the originals and you said you were done dealing with the then you posted this review. Your initial email to me was left open ended as if to say "What are you going to do for me?". Well here it We will do nothing for you but post our version of the story here as in 7 years we have never had to deal with such false accusations. - Clint Goyette @ Acer Vacations
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Bergen, ZZ
2

Great location but some issues

  • 2 de 5

Rating Details:

The property manager was more than helpful.

The vacation rental was very clean.

I was very happy with the location.

I was somewhat dissatisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

Great location, good standard of property and clean. Air conditioning did not work and continuous problems with the electrics in the apartment. The way the property was managed did not make it easy to coordinate maintainence and in all honesty I am on holiday I don't need the hassle.

  • Avaliação enviada em: Aug 19, 2016
  • Data da estadia: Jul 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: Thank you for taking the time to review your stay. The portable a/c units have been working overtime to keep the property cool. When this occurs they tend to trip the breakers and the breakers may need to be returned to the on position. Please contact us when you are in house on the next visit and we can explain how to fix the problem during heat waves. All the best -Clint Goyette @ Acer Vacations
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Vancouver, WA
3

Dissapointed

  • 3 de 5

Rating Details:

The property manager was very unhelpful.

The vacation rental was very clean.

I was happy with the location.

I was very dissatisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

This condo is nice, however needs some maintenance. The shower handle in master was broken. The lights under the cabinet do not work. The dryer in the unit was broken for most of our visit. We contacted the front desk 3 times. Each time we were promised they would do all they could. After 4 days we found out the dryer was broken before our stay! I am not sure why they kept this a secret? They did provide money to use the facilities in the complex, after four days, however that is not why we paid more to have it in the unit. It would be nice to have a vacuum available. One last thing. The bike storage is a joke. Some bikes have been there since what appears 1992 so it is difficult to find space. Having a TV in every room was nice.

  • Avaliação enviada em: Jul 11, 2016
  • Data da estadia: Jun 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: Thank you for taking the time to review your stay with us. The dryer did break a few days before your arrival on a long weekend where finding a repairman was difficult. We did not keep this a secret. The dryer was repaired during your the last few days of your stay as soon as we could find a repair company that services that particular brand. Sorry for the inconvenience and we are happy to have provided you with the funds to use the alternate laundry facility on the 1st floor. The handle on the shower has also been fixed. We will follow up on the vacuum as all of our units have one. With regards to the bike storage, the bikes in there belong to owners within the building. We are unable to remove them regardless of age. -All the best -Clint Goyette @ Acer Vacations
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Sammamish, WA
5

Excellent trip and accomodation

  • 5 de 5

Rating Details:

The property manager was very helpful.

The vacation rental was spotless.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

We spent a week at Greystone Lodge and had a fantastic time. The unit was clean and well maintained, we were very impressed with both the quality of the unit and it's location. Very convenient to access the Village shops, bars and eating options. We will definitely be back, and highly recommend Greystone and Acer Vacations.

  • Avaliação enviada em: Apr 21, 2016
  • Data da estadia: Mar 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: We look forward to your return visit! All the best -Clint Goyette @ Acer Vacations
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5

Unit 216

  • 5 de 5

Rating Details:

The property manager was very helpful.

The vacation rental was spotless.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

Excellent location and unit. The unit was beautifully presented with a very well equipped kitchen. The layout of the unit worked well with the two bathrooms and bedrooms. The pool and spa an added bonus.The local shuttle bus was frequent and convenient if we want to travel into Whistler village. Definitely this would be a unit I would stay in again and recommend. The staff onsite were also extremely helpful for both advice about Whistler/Blackcomb and any problems that could arise.

  • Avaliação enviada em: Mar 4, 2016
  • Data da estadia: Feb 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: Thank you for your review! We look forward to your return visit. All the best -Clint Goyette @ Acer Vacations
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Thousand Oaks, CA
5

Great Apartment

  • 5 de 5

Rating Details:

The property manager was very helpful.

The vacation rental was spotless.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

The apartment is beautiful, very good spaces, great view. Acer Vacation was very helpful, definetly when we go back to Whistler we will ask again Acer to acommodate us at Greystone Lodge

  • Avaliação enviada em: Feb 11, 2016
  • Data da estadia: Feb 2016
  • Fonte: Acer Vacation Rentals Ltd.
Resposta do proprietário: We are glad you enjoyed your stay. All the best -Clint Goyette @ Acer Vacations
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Localização

Fotos

Tarifas e disponibilidade

Observações

  • Rates shown above do not include taxes and fees
Insira as datas para ver o preço exato
Data de chegada disponível
Estadia disponível
Indisponível

Características

Características dest condomínio em Upper Village

Tipo de Imóvel:
  • condomínio
Área Total Construída:
  • 946 sq. ft.
Geral:
  • ar-condicionado
  • secadora de roupas
  • lareira
  • secador de cabelos
  • acesso à Internet
  • ferro e tábua de passar
  • roupa de cama fornecida
  • estacionamento
  • máquina de lavar
Cozinha:
  • cafeteira
  • Pratos e Utensílios
  • Cozinha completa
  • forno de micro-ondas
  • geladeira
  • torradeira
Banheiros:
  • 2 Banheiros
Quartos:
  • 2 Quartos, Acomodações para 6
  • 1 cama, 2 camas individuais King, 1 Sofá-cama Bed
Entretenimento:
  • DVD player
  • tv a cabo ou satélite
  • TV
Exterior:
  • sacada
  • Deck / Patio
  • churrasqueira
Adequação e Acessibilidade:
  • não é permitido fumantes
  • não é permitido animais
Piscina / Spa:
  • piscina comunitária
  • ofurô
Atrações:
  • Cinemas
  • Biblioteca
  • Museus
Serviços e Negócios Locais:
  • caixas eletrônicos
  • academia de ginástica
  • supermercado
  • assistência médica
Atividades de Esporte e Aventura:
  • golfe

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