Resposta do proprietário: I'm sorry this guest was unhappy. I attempted to address every issue he had as soon as he complained. Normally I wouldn't get into too many detail but I feel that that the 1 star review warrants a detailed response. I immediately sent my cleaners back to my home to address the grease & sheets complaints from the guest. The "grease" on the refrigerator was the stainless steel polish the cleaners used to polish/clean the refrigerator. The sheets that had bleach stains were replaced immediately. Neither I nor my cleaners were ever informed about "hair". We wish he would have told the cleaners about it since she was already at the house & would have taken care of it. The refrigerator was checked by a technician & was found to be in good working condition. The AC was frozen up due to the fact that the guest left the doors open & turned the AC temperature way down. I sent a tech out to the house immediately upon receiving an email at 4:30pm (not phone call or text) about the AC. The guest kept the technician waiting until after 8pm to get into the house. During the week I received several calls/emails from my neighbor who lives in the building with her small children, complaining about loud music & slamming doors at my home at all hours of the day & night to include playing loud music in the parking lot after 1:00 AM. My neighbor asked me to talk to them prior to her calling the Sheriff. The neighbor tried to ask the guests to stop but they ignored her. It was the continuous slamming of the doors that caused a 20”x20” piece of the ceiling texture fall. There was no leak as the guest stated. It is worth noting that every time I sent someone over to the house to address the issues he brought up, he was never there. I'm question if he even stayed in the house at all. We want all our guests to have a wonderful time in our home. From the day this guest arrived it was evident he wasn't going to be happy. Every day it was something new, the shine of the stainless steel cleaner, he didn't like the semi gloss paint, the newly painted walls needed to be steam cleaned, etc. To try & resolve this situation, I did call a condo inspector. He said she wasn’t allowed to come to the unit Tue or Wed. He scheduled an appointment with her on Thursday & he left before she got there. I'm sorry this guest was unhappy. I did attempted to respond to & make right any issue the guest brought up - to include sending the cleaners, a tech & an inspector to the townhome.