Resposta do proprietário: These were not renters you ever want at your property. After 8 years of renting to delightful and happy families this woman was brutal. Indeed a bee hive formed on a deck, in summer, in the Adirondacks.I felt horrible her daughter was stung and my caretaker (a fireman) offered assistance. I I confirmed with the Ironman family that had just left they had been using the tub the night before so it literally formed that day. My caretaker got right on it with spray and then I had our exterminator come to ensure it was gone. I also told her I would rebate her that first night and the whole stay if she wanted to leave. I wish she had. She declined. It was unfortunate that I accidentally didn't have my phone with me that afternoon she got there, but fortunately my caretaker was reachable for her. Indeed there is no outdoor grill..we have a wonderful indoor Jenn air grill that faces the deck...because we don't want to attract animals and insects...like BEES! I indicated having a grill on my original listing, which at the time didn't say "outdoor" and I've addressed this with home away. I never said we had AC and never needed it personally...few places in LP do. its up on a hillside with tons of Windows and screen doors. My caretaker, his wife who cares for the hot tub and grounds (and is law enforcement) and my housekeeper all reported many issues when they left, And she had never sent a security deposit! (Nothing to keep!!!) Balled up sheets wreaking like urine found under a kids bed, broken lantern on the porch, a brand new expensive bottle of tub chemicals she just opened was emptied etc...(and the tub dark green). And she lied repeatedly throughout her stay, about things she told my caretaker's wife I said and things she told me he said. I can't believe I still sent her the night refund, less a very small token amount for all they ruined (less than a hundred). Damage may not have been her personally, any of it, as she had a bunch of pre teens and teens with her. Only time I've ever had to keep a dime. I had such a bad feeling about this woman from the start, and I offered them to leave with full refund, and should have trusted my instincts.