Resposta do proprietário: In response to this review : Total # of Guests : 2 Adults / 3 Children This guests was already frustrated and disappointed before they arrived , due to wanting to cancel the reservation one week prior to their arrival date, but were unable due to the cancellation policy. No prior complains concerning the internet services. The home does not have a hot tub. The home has a jetted whirlpool bath tub. Property manager for over 20 years : No guests have every paid for repairs on on appliances, tv, or any major item in the homes. Damage ( if any ) has been from pets for screen repairs and 2 blind issues, from improper use. Sent maintenance man over to attempt to repair, but stated it was unrepairable. Custom blinds are throughout this home , which are at a cost of $ 350.00 plus installation. Charged guests for a generic blind in the amount of $ 127.80 , did not include the maintenance service fee of $ 50.00 for having the maintenance man install. Security deposits are on the low end of $150.00 . When renting a home , we have to be aware that sometimes things can happen with guests and or pets. and you can not hold the owners or property management responsible for what you accidently did.