Resposta do proprietário: This is a comment of an angry guest who lost her damage deposit entirely due to gross violation of the rental contract rules and the miss-use of the property. The reservation was made under false pretenses and the guest is using the review system to take revenge for being forced to pay for the violation. We feel proud of what we offer to our guests and the investment we make to maintain the villa in the top shape that we promise. We hire top notch cleaning crew (not easy to find), we pay for the best professional pool service company, and we maintain the pool equipment, hot tub as well as the inside of the house in top shape. Every year we pay thousands in fixing scratches on the furniture, clean and restore the tile grout, repair any damage in a timely manner, replace and renew the kitchenware, linens, towels and comforters. All rental money and more are invested into the property every year. All our 5 star reviews and the large number of return guests coming back year over year and booking directly from us show it. We owe it to hundreds of our return guests who expect us to deliver what we promise to not be intimidated by the VRBO/Homeaway review system and stand up to that one guest who believes that he/she will get away with ignoring the rental rules and mistreat our property as we will fear their retaliation through a bad review. I will not comment on any of the statements the guest made as they are all lies. During this group’s stay we had to decide between evicting them with no compensation or let them complete their stay. We chose to let them stay until the end and deal with the issue after that. As a result the guests left a great review in the guestbook before departure but changed the story completely once they’ve been charged for the violation. We forwarded this one star review to the following guests who arrived at the house and they had a good laugh out comparing the review in the guestbook and the one left online in revenge.