Resposta do proprietário: After 7 years of nothing but 5 star reviews, I get this from the most unreasonable guest I have ever experienced! She called me on Saturday night at 11:00pm about the frig not cooling enough and demanded that I have a new frig delivered that night, which of course was not possible. I called my neighbor late that night and they were so kind to allow them to bring their items over to their second frig. I did this after she told me she had $300 of groceries she would lose. My neighbor said they brought over a small box of lunch meat and cheese and that was it! I did ask if they brought a cooler they could use and didn't think it was unreasonable to ask that as most folks bring a cooler to the beach. At 11pm it seemed like a good temporary fix until I could get a repairman out the next day on Sunday. Which I did do for them and I had to pay quite dearly with it being a Sunday, only to discover that they had shoved the ice dispenser so hard that it got stuck open and room temp was flowing into the frig. There was nothing wrong with the frig. She did not "have" to stay with the repairman, he is my trusted appliance guy that I have used for 7 years, I told her she could leave if she wanted and she CHOSE to stay. It only took him a few minutes to recognize the ice chute was shoved open and all he had to do was put it back closed. She did not have to give up an afternoon! Yes, the internet was down when they got there, and I did help them hook up to the neighbors, which took less than 5 minutes, so that they would not be without internet. I was trying to be accomodating. The other issues she says she had, she never told me about to this day. I can't do anything about them if you don't bring them to my attention. If you would have, I would have taken care of it. The broken picture was found after her stay by my inspector. I told her I was going to put the replacement on her accidental damage insurance. She denied they broke it even though it wasn't broken before their stay. I checked with my inspector and the previous guest who said the picture was intact and on the wall before their stay. It is untrue to say that it is in the house rules you cannot adjust the thermostat. I merely ask people to keep the A/C at 72 & if that isn't comfortable to please let me know. You do not get a shock when you adjust the thermostat! She was not burdened with anything she didn't want to be burdened with. I bend over backwards to assist my guests, just read my other reviews.