Casa, 2 quartos + Den, 2 Bath, (Sleeps 4 adults)
- Idiomas :
Regras da Casa
Política de Cancelamento
100% reembolsável se cancelado com antecedência de pelo menos 30 dia(s) antes da data de chegada. 50% reembolsável se cancelado com antecedência de pelo menos 14 dia(s) antes da data de chegada.
Review each listing carefully
I don't feel they misrepresented the property except that I didn't know it was a trailer in a trailer park. It was not clean and that is really important to me. You can't tell that from the pictures but another renter had noted the same thing so I should not have rented this.
I responded to the traveler's concerns immediately after being contacted by them. I tried to make the traveler happy by refunding one nights fees and the cleaning fee. The traveler still wanted more.
The hot tub is under a maintenance contract with a spa company that comes every other week. They had just come and replaced a filter and cleaned the tub. The cleaning service has always done a good job cleaning. I feel this traveler being a new mom was over the top on her expectations for a spotless dwelling. The traveler insisted on arriving 5 hours early before check in and then complained when the cleaning service was there when they arrived. Then they complained that the house was not clean up to their standards.
We exhausted every option to us to try and make this traveler happy with no luck. Our cottage is located in a neighborhood with 2 two story houses. I don't know of any trailer parks with two story residences. This traveler was not happy when we refused to refund more of their money. We consulted with VRBO and were advised that we had already been more than generous and accommodating. We offered what VRBO advised us to offer and that still was not enough.
Great Property in a Great Location
This was the third time my wife and I have rented this property. The new renovation and addition are fantastic! We loved using the new hot tub and sitting on the new deck in the afternoons. We plan to come back this fall and bring another couple now that there are two bedrooms and two bathrooms. Great value for a very expensive rental market. Always nice and clean! See you in the fall.
Shoulda been better
Location and size was good. We spent a ridiculous amount of time trying to get the hot tub working. Sounds petty except it was THE reason we chose this property. It never got hot. I spent much of my time doing repairs that the owner wouldn’t do.
Due to a power outage the tub had gotten cold and needed to be reset. I walked the renter through some trouble shooting steps to get tub working again. I then called the company that maintains the tub and scheduled a service call. I refunded a night's rental due to this situation. Not sure what else I could have done. I did more than a hotel would have done.