Resposta do proprietário: Before getting into anything else I just want to state that the man who wrote and submitted this review has never even been in my condo. On Friday February 12th at 11pm I received a call from our guest asking for help to get into the condo. He was at the wrong condo and shortly after I talked to him, I received an email from him saying “All good. We’re in. Thanks Kevin!” The next morning around 930am I received another call from the guest stating that upon inspecting the condo when he arrived he decided the condo was so unsanitary that he immediately packed up and spent the night driving home. I asked the guest why he wouldn’t have just called me right away. I had just spoken to him at 11pm and told him not to hesitate to call me. I found it odd that he would just pack up his family and turn around and go home at that hour of the night. I told the guest that I found his impression of the condo surprising and unfortunate and when I pressed him with a few questions he wouldn’t give me a straightforward answer instead repeatedly saying it was too dirty to stay the night. My family and I had just stayed at the condo for a few days the week before and I thought it looked really good. The whole conversation just didn’t sit right with me but I offered my apologies even though I completely disagreed with his evaluation. I told him I had to look into his complaints and I would get back to him with a resolution. I have been using the same cleaning service for the last 5 years and I have never had any complaints like this in the past. The woman who does the cleaning has become a trusted friend and always fills us in when there is something out of the ordinary. Upon her arrival to clean she found that the beds were unmade and appeared to be slept in, the showers had been used, there was garbage in the kitchen can and there was spilled milk in the refrigerator. The weekend in question happened to be one of the coldest weekends in decades. Several people told me that it was a tough weekend to be out on the mountain skiing especially for little kids. My firm belief is that the guest tried to use the issues he states as a way to force me into issuing him a refund. In fact I was threatened with a lawsuit and a bad review unless I issued a full refund. If you have concerns about his complaints I will gladly address each one upon request (not enough room here). I treat this as my home and want everyone who stays with me to enjoy it as just that!