- Idiomas :
Regras da Casa
Crianças são bem-vindas
Nous mettons un lit bébé à votre disposition
Política de cancelamento
100% reembolsável se cancelado com antecedência de pelo menos 14 dia(s) antes da data de chegada. 50% reembolsável se cancelado com antecedência de pelo menos 7 dia(s) antes da data de chegada.
Not a good experience
First, we have stayed in rentals in quite a few countries and I do not think I have ever left a negative review. I think that our expectations for a rental are reasonable. This rental is in a very nice location. The furnishing was somewhat sparse - there is small, very saggy couch and wooden table/chair set, in the living room. Serviceable. We had several issues with our stay that contribute to it being sub standard. 1) I had to text/email Helene 3 times in order to get the actual address of the property and when we arrived, she did not know we were coming that day. OK, not a big deal. 2) It was getting into the later part of October and the apartment was cold. I texted Helene to ask about heat, she said her husband would come over that night (our 2nd night of 3) to turn on the heat for us, but he did not show up at that time. I contacted her again.... She responded that he would come the following morning but it was too early for us, and since we had only one more day, I told her to forget it. 3) And this is the big issue.....my husband got bitten by bugs in the bed or possibly on the couch. He got bites all over his shoulders, forehead, arms, places where he had contact with the pillow. I texted Helene about this. I thought an appropriate response would have been an apology, perhaps an offer to come with clean linen or pillows but her response was to COMPLETELY IGNORE the communication. She responded "Ok, have a nice day and don't forget to leave the keys in the mailbox." She seemed to be under the impression we were leaving that day, though our reservation extended for another night. For a guest to stay in the apartment and get bites and then to have the host disregard the feedback is completely unacceptable. If not for this, I would not have left a negative review, based only on no heat and difficult communication. However....bug bites and no response from the host? Really? I cannot recommend the apartment.
Désolée c’était le premier jour de frais de l’automne, nous n’avons pas anticipé;;
Bien sûr , j’espère que votre mari s’ est remis de ses blessures mais je n’ai rien constaté et les voyageurs depuis, n’ont rien signalé.
Étant architecte, j’a fait rénover l’appartement il y a un an et demi, avec de gros travaux pour mettre ce lieu à notre image et notre style de vie avec du mobilier design vintage . Je voulais aussi vous signaler avoir répondu à tous les messages reçusses .
Appartement idéalement placé pour tout faire à pied.
Nous avons passé un excellent séjour. Le logement est suffisamment près du centre ville mais dans une rue calme pour profiter de nuits réparatrices car la ville est très bruyante.
Belle déco étudiée avec goût.
Logement équipé du nécessaire pour un court séjour.
Literie très ferme.
Salle de bain très lumineuse.
Bonne continuation à Hélène.
Parfaitement situé car la rue de la concorde est très typique et proche des grandes artères tout en étant relativement calme. Avec ses cafés , ses commerces et ses brocantes cette rue est un "must" de Toulouse ...
Confortable, à côté du centre ville.
L appartement est bien situé et joli. Très agréable pour passer quelques jours à Toulouse
Charming home away from home
We loved staying at Les Chalets. It was an easy walk to the center of things, but far enough away that you could have a lovely evening stroll home and a good night sleep away from all the noise. The apartment is well stocked and perfect for a small family or one or two couples. The apartment has a wonderful feel with so many great details that really make a space feel good.
Helene was very easy to work with to arrange all the check-in and check-out details, and she took the time to kindly walk us through the features of the place when we first arrived.
All in all, a fantastic stay. Highly recommended!
Excellent lieu pour séjourner à Toulouse
L'acceuil était parfait et personnalisé. Les lieux calmes, parfait pour se reposer après une longue journée. Merci !