- Idiomas :
- Inglês, Francês, Alemão, Espanhol, Português, Italiano
Tipo de Localização
Sala de jantar
Piscina / Spa
Regras da Casa
Não permite festas/eventos
Smoking is not permitted anywhere on the premises.
Não permite animais de estimação
Idade mínima do locatário:21
Ocupação máxima:6 (acomoda até 6 adultos)
Quiet hours are from 10 pm to 8 am.
DO NOT USE VACASA!!
We had a wonderful time this week. However, through VRBO site we were rerouted to Vacasa to complete our booking and to handle the check in process. I turned in all my paperwork on 9/13. Our arrival date was 10/5.
When we got to the condo the guard had NO RECORD of our reservations!!! We had to prove that the room was paid for to get a 2 day pass until the office opened on Monday.
Monday morning we went down to the office to verify that everything was ok. They had still not received paperwork from Vacasa!! The nice man in the office had to contact the owner to get us access for the remaining FIVE DAYS we had paid for. We were considered his guests for the remainder of our trip.
Vacasa lied to us about early check in. They lied and said there was no family room or access to bathrooms to change while we waited for our room to be ready. (The family room and pool are absolutely amazing!) We were told there was no access.
Early check in was available, we discovered, after ten hours in a car with a 7 & 4 year old! The room was available the entire time. Vacasa simply didn’t want to trouble themselves with calling to ask about early check in.
I had to email all our reservation & vehicle information directly to Matanzas Shores Office in order to confirm reservations. Vacasa did absolutely nothing besides except our payment & email it to me. The codes they gave us to the door did work. However, the access code to get on the elevator was no good!
Overall this is a beautiful condo and location. Amenities are nice & inviting. (We did have trouble with the water running in the master bathroom toilet constantly & no one ever came to look at it. 6 people had to share a toilet).
WE WILL NEVER BOOK THROUGH VACASA AGAIN!! PLEASE BEWARE!!
Beautiful condo, especially master bath! Very comfortable and clean.
Michelle U is fine
When we arrived at the property there was no lock box. We had no way to get in and it was Friday at 5 pm. We asked around the complex with the security and other owners and no one knew what to do. We called the Vacasa line in Oregon and we talked with 2 different people that were able to get someone local to come and help us. None of her keys worked so a locksmith was called . Johanna came to the rescue!! She was amazing !!! My husband is very ill and after 12 hours of traveling and not able to get into the condo, he was in rough shape!! Johanna did everything she could to make it right!! She handled the entire situation with compassion and caring! She immediately offered to compensate us for the major inconvenience!! She did al this fast!! Due to her tremendous work, we would definitely recommend Vacasa to anyone. If you ever have any problems, with people like Johanna you know that this will<br />
Made right !! Huge thanks to Johanna!!<br />
Also note with this property there is no access to the gyms. This was wrongly advertised. The condo was lovely !! Just wish the weather was !!
The condo has wonderful ocean views and easy access to the beach. It was clean and in nice condition. The rocks along the beach were beautiful, but made it difficult to walk along the beach. The gated community gave a nice feeling of security. Loved the area because it was near the beautiful Washington Oaks Garden and Matanzas Inlet.