Estúdio, 1 Quartos, 1 Banheiros, acomoda 4 (4 adultos)
- Idiomas :
- Inglês, Francês, Alemão, Espanhol, Português, Italiano
Regras da Casa
Festas/eventos não são permitidos
Smoking is not permitted anywhere on the premises.
Não permite animais de estimação
Crianças são bem-vindas
Idade mínima do locatário:21
Ocupação máxima:4 (acomoda até 4 adultos)
Quiet hours are from 10 pm to 8 am.
Política de cancelamento
100% reembolsável se cancelado com antecedência de pelo menos 60 dia(s) antes da data de chegada. 50% reembolsável se cancelado com antecedência de pelo menos 30 dia(s) antes da data de chegada.
No working heater and exposed wires
No working heater, had a small space heater and the electric fireplace. Exposed wires. No blankets in the condo. Had to call for blankets and additional space heater. The space heaters couldn’t Keep up with the cold night temps. We were freezing at night and traveling with young children. We were miserable. Did I mention there were exposed wires where the heat control was supposed to be???!!!
We appreciate our guest leaving their feedback and apologize for the uncomfortable temperature they experienced. An electrician has repaired the baseboard heat, the exposed wires have been covered, and we have provided additional blankets in the condo. Thank you!
Heating out in the condo
The heating was out in the condo and it was freezing. Especially at night. Dishwasher leaked and there were exposed wires where the heating controller was. Also no blankets on the unit. After three phone calls we were brought two blankets and another space heater. However this was not enough for the 12 degree outside temp and we Froze every night. Proved to be miserable sleeping conditions especially with two children. Also pull out couch bed very uncomfortable
We apologize if you did not have a great stay with us. We have replaced the electric baseboard heaters with new ones, and we have a new thermostat installed. We check the dishwasher for clogs and were able to run it without difficulty. We hope to see you again!
Nice but some hiccups
The space in general is super cute and in a great part of the resort. For the most part everything was clean and the stay was not bad. Now for the hiccups: when we first got there we followed the instructions to enter and they were wrong (no lockbox with key). I called the manager to see if we could get some help but no one answered. We finally decided to go to the front desk of the resort where we informed that in fact the instructions we received were incorrect and we needed to check in with them. When we finally got into the to room it was freezing but the baseboards did not work; we used the small electronic fireplace which took hours to warm the room which was a bit frustrating because we had our baby with us. Throughout the majority of the stay the WiFi was not working even though we were hooked up. On the last day, as we started preparing the room for housekeeping, we removed the sheets and comforter from the bed only to find what looked like blood stains, which we slept on all weekend with our baby. This was the worst part.
We are sorry to read about the hiccups this guest experienced. The baseboard heat is under maintenance, and we are replacing the thermostat as quickly as possible. We have provided space heaters for the meantime, and the gas fireplace really helps in keeping the room warm and comfortable. The check-in instructions have been checked for accuracy, and we have followed-up with housekeeping regarding the bedding. Thank you!