We booked before the other 1 star review was up on mouse droppings. I called VRBO to pull my reservation and they told me they would work with me if the house showed any sign of mouse droppings.
We arrived around 5pm and the front door was covered in spider webs. We were late for a charity dinner so we dropped our bags in the screen porch and left, not looking through the house.
After dinner, around 9:30 we arrived again. As we walked in it was cluttered. The bedroom was NOT remodeled, as stated in the description. It was straight out of the 70s. There was so much old furniture you could barely move. Spider webs covered the corners of the closet. There was debris in between the mattress and the bed-frame, including half a pill and mouse droppings. Water damage was evident on the ceiling. The couch had dead bugs and dust bunnies behind it. When I got to the bathroom there were spiders in the shower and a towel hung by two wire clothes hangers covering the window. That night when I grabbed a towel, I felt something fall into my hand-mouse droppings. I screamed, shook my hand and they fell to the ground. I grabbed a red towel and found more mouse droppings. We did not feel safe/comfortable staying here and called VRBO.
VRBO told me "it is just a little mouse poop" and I "should be fine". They refused to get me out of the home even though they had not listened to my concerns. They told me to call the owner. She acted surprised, saying she was being pranked and offered housekeeping to come out after leaving them a voicemail. I said I couldn't (it was 10pm, who knows how long the wait would’ve been). I offered her pictures to show housekeeping and she declined.It's not my problem the house was dirty and I asked her for a refund and to leave. She agreed to a full refund and we left. The key lockbox was deactivated since the code expired, I had to bring it back the next morning at 9:30.
It’s been 3 months and I still DO NOT HAVE A REFUND. She also TOOK MY DAMAGE DEPOSIT!VRBO CONFIRMED NO DAMAGE TO THE PROPERTY. VRBO refuses to help but admits Paula is in the wrong. She falsely claims I made up the mouse poop/filth and “checked in late” (lies) and won’t answer my calls (claims harassment/husband is a “lawyer”). She says she took the DAMAGE deposit to pay for the cleaning crew and “inspector”?! Not what a damage deposit is for! I paid a cleaning fee when I reserved. I am fighting the charges through my bank. I reported her to VRBO.