3 Quartos, 2. 5 banheiros, acomoda 6
Cayman Villas Reservations
- Idiomas :
Tipo de Localização
Sala de jantar
Regras da Casa
Vacation for 10 days
Great home with excellent view and amenities right in the sand.
Heaven on Earth!
We loved Henry's Hideout. Everything about it was perfect. I can't wait to return!
The place was excellent and delivered everything that we expected for the entire week. Very spacious and comfortable with many things to do not only on the property but close by.
Thank you for your lovely of Henry's Hideout. We are delighted to hear that you and your family enjoyed your stay at this lovely beachfront home! We do hope that you will return to Grand Cayman for another vacation in the near future.
We cannot say enough wonderful things about Henry's Hideout. It truly took our breath away when we opened the front door. The views are just incredible! All of the bedrooms are beautifully decorated, as well as the family room, and the kitchen is large and equipped with everything you need. It was the perfect way to celebrate a 60th birthday and make family memories that will last a lifetime. Thank you for sharing your beautiful home. We will be back!!!
Thank you for your wonderful review of Henry's Hideout. We are so pleased to hear that you and your family enjoyed your stay at this lovely villa, and happy belated 60th! It does have breathtaking views of the beach and ocean! We do hope that you will return to Grand Cayman for another vacation in the near future.
I’m sure this review won’t be put on your website but it will certainly go out to all of our friends that visit Cayman frequently. The house was very nice but my husband fell in a cistern on the deck which was NOT marked and broke 3 ribs in 2 different places 2 hours after our arrival. Ambulance needed to take him to the hospital. Both the ambulance EMT AND doctor at the hospital said this should have been labeled and locked. Negligence on owners part. This was a dive trip for our son’s birthday which needless to say didn’t get to happen. Due to the pain my husband was in we were pretty much at the house the entire stay. Needed assistance in our travel home which the airlines were happy to provide. When we contacted Cayman Villas we were basically told it was not their problem, we signed a waiver. Wow! They negligent but not willing to even help with the $1500 hospital bill. I would NEVER rent from this company again. I understand accidents happen but to be so unconcerned or willing to accept responsibility is just wrong. I give it a 2 because the house was nice but would never do business with people like this again. Beware !
Dear Mr and Mrs Stanker,
Thank you for your online review, although your recollection of our phone conversation and what happened at the property is incorrect. The cistern cover, located outside on the porch, was painted and covered with a 40lb plant pot, so we were not sure exactly why you opted to move the plant pot and try and access the cistern! The fact that you chose to remove the cover and then accidentally fell in is of course a terrible accident and something that we are very sorry to hear happened. The Property Manager informed us of the situation and told us she did everything that she could to assist you after the accident. We strive to ensure our guests have everything they need to enjoy their vacation with us, and Henry's Hideout is a very popular rental home with numerous fantastic online reviews and repeat guests. No one has ever tried to access the cistern before, so we wish you had contacted the Propety Manager before trying to do this on your own. When you came to our office to check out and return the villa keys, you did not say anything to myself or the other Cayman Villas staff in the office. You called and spoke with me yesterday, asking for the owners contact information, which I am not able to provide to guests as it is confidential. Our properties are all privately owned which is why we have a two page Damage and Liability Waiver that all our guests must sign before they are able to book a property, furthermore all guests accept our Booking Terms and Policies when they book online, so all guests are aware that they 'stay at their own risk'. This is not to say Cayman Villas are not sympathetic and helpful when an accident occurs, of course we do all we can to help. However, in this instance, the cistern cover was shut, secured and covered with a heavy plant pot, so you must understand our surprise when we heard you had moved everything and tried to access the cistern unnecessarily. This is not the Owners fault or Cayman Villas fault, and the associated medical costs should be covered by your Health Insurance or your Travel Insurance policy. We are terribly sorry this happened during your stay, but it was something that was completely beyond our control, so I am very sorry that you feel we are liable for something you chose to do independently. We wish you a swift recovery and once again are very sorry that this occurred during your visit here with us.
Wonderful time at Henry's Hideout!
Henry's Hideout was amazing! The view's are breathtaking from the minute you walk in the front door. House was clean and comfortable and the location is convenient to everything. We loved kayaking and snorkeling right from the house (water shoes needed). Highly recommend this rental house.
Thank you for your review of Hendry's Hideout. We are delighted that you and your guests enjoyed your stay at this picturesque beachfront villa! We do hope that you will visit us again soon for another vacation.